Terms of Use

Last updated: August 2026

Agreement to Terms

By accessing or using the witty-canopy website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Description of Services

witty-canopy provides consultation services to assist individuals with benefits and pension applications. Our services include guidance on eligibility, document preparation, application assistance, and appeals support. We do not provide legal advice and are not a substitute for professional legal counsel.

Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable local, national, or international law
• Use the website to transmit unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to our systems or any networks connected to our website
• Interfere with or disrupt the website or servers connected to it
• Collect or harvest personal information from other users

Consultation Services

Our consultation services are provided on the following basis:

• Services are provided by appointment and subject to availability
• Fees are as stated on our Services page and are payable as agreed
• We will use reasonable skill and care in providing our services
• We cannot guarantee the outcome of any benefits application or appeal
• Application decisions are made by relevant government agencies, not by witty-canopy

No Legal Advice

The information and services provided by witty-canopy do not constitute legal advice. Our consultants provide guidance and assistance with benefits applications but are not licensed solicitors or legal professionals. For legal matters, we recommend consulting a qualified legal practitioner.

Accuracy of Information

We endeavour to ensure that information on our website is accurate and up to date. However, benefits regulations and eligibility criteria are subject to change. We do not warrant that information on the website is complete, accurate, or current. You should verify current eligibility requirements with relevant government agencies.

Client Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your circumstances
• Respond promptly to requests for additional information or documentation
• Notify us of any changes to your circumstances that may affect your application
• Review documents carefully before submission
• Attend scheduled appointments or provide reasonable notice of cancellation

Intellectual Property

All content on this website, including text, graphics, logos, and design, is the property of witty-canopy or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

Limitation of Liability

To the extent permitted by law:

• We do not accept liability for any indirect, consequential, or incidental damages arising from use of our website or services
• We are not responsible for decisions made by government agencies regarding benefits applications
• Our total liability for any claim shall not exceed the fees paid for the relevant service

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Indemnification

You agree to indemnify and hold harmless witty-canopy, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these terms or your use of our services.

Cancellation and Refunds

Cancellation terms for consultation services:

• Consultations may be cancelled or rescheduled with at least 48 hours notice
• Cancellations with less than 48 hours notice may be subject to a cancellation fee
• Refunds for services not yet rendered will be provided within 14 days
• No refund is available for services already completed

Third-Party Links

Our website may contain links to third-party websites for your convenience and information. We do not endorse or control these websites and are not responsible for their content or privacy practices. Accessing third-party websites is at your own risk.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website or services after changes are posted constitutes your acceptance of the modified terms.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the Scottish courts.

Contact

For questions about these Terms of Use, please contact us:

witty-canopy
42 Royal Mile Court
Edinburgh, EH1 2PB
United Kingdom
Email: [email protected]